Refund policy
Return & Refund Policy
At VELNOXA (Velnoxa Store), we strive to ensure customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.
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Eligibility for Returns
We accept returns only under the following conditions:-
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Product received is damaged, defective, or physically broken
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Incorrect product delivered
To request a return:
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You must notify us within 48 hours of delivery
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An unboxing video is mandatory as proof
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Product must be unused and in original packaging
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Non-Returnable Cases
Returns will not be accepted in the following situations:
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Change of mind after purchase
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Incorrect product selected by the customer
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Minor differences in color/design (due to lighting or display)
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Used or tampered products
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Refund Process
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Once your request is approved, refund will be processed within 5–7 business days
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Refund will be credited to the original payment method
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In case of Cash on Delivery (if applicable), refund will be issued via bank transfer
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Cancellation Policy
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Orders can be cancelled within 12 hours of placing the order
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Once the order is shipped, cancellation requests will not be accepted
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Return Shipping
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For damaged or incorrect products, we may arrange pickup or ask customer to self-ship
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Return shipping charges (if applicable) will be reimbursed after verification
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Shipping & Delivery
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Orders are processed within 1–3 business days
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Delivery time is typically 5–10 business days
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Delays may occur due to courier or supplier issues
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Contact Information
For any return, refund, or cancellation request, contact us:
Email: velnoxastore@gmail.com
Alternate Email: alfagroup1020@gmail.com
Phone: +91 95403 58518
Business Name: SUMAIYA PARVEEN
Brand: VELNOXA
GSTIN: 07GMXPP5336M1ZY
Registered Address:
SUMAIYA PARVEEN
D-362, KH NO 58/9, Ground Floor
Village Kirari Suleman Nagar
New Delhi, Delhi - 110086
India
VELNOXA (Velnoxa Store) is owned and operated by SUMAIYA PARVEEN.