Shipping policy

Shipping Policy

At VELNOXA (Velnoxa Store), we are committed to delivering your orders in a timely and efficient manner.

  1. Order Processing

  • All orders are processed within 1–3 business days (excluding Sundays and public holidays)

  • Once processed, orders are dispatched to our shipping partners

  1. Delivery Time

  • Estimated delivery time is 5–10 business days

  • Delivery timelines may vary depending on location and external factors

  1. Shipping Charges

  • Shipping charges (if any) will be clearly displayed at checkout

  • Free shipping may be offered on selected products or promotions

  1. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS

  • Customers can track their orders using the provided tracking link

  1. Delivery Delays

  • Delays may occur due to courier issues, weather conditions, or unforeseen circumstances

  • We are not responsible for delays caused by third-party logistics partners

  1. Incorrect Address

  • Customers are responsible for providing accurate shipping details

  • We are not liable for delivery issues due to incorrect or incomplete address

  1. Failed Delivery

  • If delivery fails due to customer unavailability or incorrect details, re-delivery may be attempted

  • Additional charges may apply in such cases

  1. Service Coverage

  • We currently ship across India

  • Delivery availability may vary for certain remote locations

  1. Contact Information
    For any shipping-related queries, contact us:

Email: velnoxastore@gmail.com
Alternate Email: alfagroup1020@gmail.com
Phone: +91 95403 58518

Business Name: SUMAIYA PARVEEN
Brand: VELNOXA
GSTIN: 07GMXPP5336M1ZY

Registered Address:
SUMAIYA PARVEEN
D-362, KH NO 58/9, Ground Floor
Village Kirari Suleman Nagar
New Delhi, Delhi - 110086
India

VELNOXA (Velnoxa Store) is owned and operated by SUMAIYA PARVEEN.